Clinician Ordering Process: How to Request Honor Alert for a Veteran
Honor Alert Services are issued through a medical prescription and coordinated through established VA clinical and prosthetics workflows. No separate vendor forms are required.
Step-by-Step Ordering Process
Use the standard VA clinical consult and prosthetics workflow to prescribe the most appropriate Liberty device for each veteran based on clinical need.
Step 1: Clinical Assessment
The process begins during a clinical assessment with the veteran’s VA physician or authorized provider.
During this evaluation, the provider determines whether a personal emergency response system (PERS/mPERS) is clinically appropriate based on the veteran’s health status, mobility, fall risk, and living situation.
Step 2: Device Selection
If the veteran is deemed eligible, the provider selects the most appropriate Honor Alert Service type, such as:
- Standard Service mobile Alert Button Pendant
- Mobile Alert Button Service with Fall Detection
- Wrist-Worn Liberty Service
Service selection is based on clinical judgment and patient needs.
Step 3: Clinical Consult & Prescription
The provider documents the recommendation and writes a consult for the Honor Alert device within the VA system.
This consult serves as the official authorization for the Liberty Service alert button.
Note: No Honor Alert-specific forms are required. All orders are issued via medical consult.
Step 4: Prosthetics Review & Processing
The consult is routed to VA Prosthetics, where the order is reviewed and approved according to standard VA procurement procedures.
Step 5: Order Fulfillment & Shipment
Once approved, VA Prosthetics submits the order to Honor Alert for processing.
Honor Alert then:
- Configures the prescribed Liberty Service
- Activates monitoring services
- Ships the device directly to the veteran
Step 6: Veteran Activation & Support
Upon receipt, the veteran receives instructions for activation and use.
Honor Alert provides ongoing 24/7 monitoring and support, ensuring the veteran has immediate access to help when needed.
Why Clinicians Choose Honor Alert
- Consult-based workflow aligns with VA standards
- No additional paperwork or vendor forms
- Multiple Service and Alert button options for individualized care
- UL-Listed, TMA Five Diamond Certified monitoring
- No monthly monitoring fees for qualifying veterans
Clinician FAQ
Quick answers to common questions about eligibility, technology requirements, cost, and provider ordering.
Eligible veterans qualify through their clinician or VA care team.
No. It works anywhere with cellular coverage.
No. Qualifying veterans receive the service at no cost.
Yes. Clinicians can directly refer or submit orders for the Liberty Service.
What Our Customers Say
“I've seen real improvements since using this product. The support is exceptional and makes a difference in my daily life.”
“The device is easy to use and gives me peace of mind. I can't recommend it enough.”
“This service has been a game changer for me. Excellent device and support team.”
“Using this has really brought more safety and comfort to my life. Highly suggested!”
Need Help With a Veteran Order?
If you have questions or need assistance, don’t hesitate to reach out. Explore our resources and see how we can assist you in your journey towards better care for veterans.