Your Questions, Answered Here
Our Frequently Asked Questions provide helpful information for veterans, family members, clinicians, and providers about the Liberty personal emergency response service. Here you’ll find answers about Liberty Service use, troubleshooting, coverage, ordering, and how Liberty supports patient safety both at home and on the go.
VETERANS & LOVED ONES - Common Questions
Here are answers to some common inquiries regarding our services.
No. You do not need a personal cell phone, Wi-Fi, or landline. Liberty Service alert buttons have built-in cellular service and work independently.
When you press and hold the button, your Liberty Service alert button connects you to our trained, compassionate monitoring professionals—available 24/7. They will speak with you, assess the situation, and contact emergency services or your designated contacts if needed.
Yes. Liberty Service alert buttons include two-way voice communication, allowing you to speak directly with a monitoring operator.
Liberty Service alert buttons operate on major cellular networks. If coverage is poor, your alert button can be exchanged for one that operates on an alternate network—at no cost.
Yes. For eligible veterans, Liberty Service alert buttons and 24/7 monitoring are provided at no cost, with no monthly monitoring fees.
Yes. Loved ones can assist veterans with starting the process and contacting Honor Alert for guidance.
Once the VA order is processed, Liberty Service alert buttons typically arrive within 3–5 business days.
Yes. Select Liberty Service with Fall Detection, which has automatic fall detection and can alert the monitoring team even if you’re unable to press the button.
Battery life depends on the Liberty Service alert button type:
- Standard Liberty Service alert button: up to approximately 30 days
- Liberty Service with Fall Detection alert button: approximately 16 days
- Liberty Service for Wrist alert button: approximately 7 days
You’ll receive reminders when it’s time to recharge.
Yes. Liberty buttons are water-resistant and safe to wear in the shower. Avoid full submersion in water.
Contact Honor Alert support for troubleshooting, repair, or replacement assistance.
If your Liberty Service alert button is lost, contact your VA clinician so a replacement can be ordered through the appropriate process.
We recommend testing your Liberty Service alert button weekly by pressing the alert button to confirm it connects properly.
Yes. Liberty Service utilizes a mobile alert button and works anywhere in the United States where cellular coverage is available.
No. Liberty Service Mobile alert buttons and services are issued specifically to eligible veterans and are not transferable.
Clinician & Provider - Common Questions
Essential Information for Clinicians and Care Providers
How does Liberty support patients in an emergency?
Liberty Services connect patients directly to a 24/7 professional monitoring center. Operators assess the situation and coordinate appropriate emergency response or contact designated caregivers.
Do patients need a
personal phone or landline?
No. Liberty Services operate independently using a mobile enabled alert button with built-in cellular connectivity and do not rely on patient-owned phones or internet service.
What Liberty Service alert button
options are available?
Honor Alert offers multiple Liberty Service alert button options, including standard mobile PERS, fall-detection models, and wrist-worn alert buttons to accommodate different clinical needs.
How do I order or change
the service type for a patient?
Change requests are handled through standard VA clinical consult and prosthetics workflows using medical prescription—no vendor-specific forms are required.
What if a patient experiences poor cellular coverage?
Honor Alert can provide an alternate Service alert button operating on a different cellular network at no additional cost.
What are common considerations for clinicians when prescribing Liberty?
Clinicians typically consider patient mobility, fall risk, cognitive status, and cellular coverage when selecting a Liberty Service alert button to ensure the best fit for safety and effectiveness.
Are there any considerations for patients with pacemakers?
Patients with pacemakers should follow manufacturer guidance regarding proximity to wireless cell phones. Clinical discretion should be used based on individual patient circumstances.
What should be done if a patient loses their Liberty Service alert button?
Advise the patient to contact their VA clinician or prosthetics department so a replacement can be ordered through standard VA procedures.
If you can’t find the answers you need in our FAQ, please get in touch with us. Our team is ready to assist you.
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Still have questions?
Veterans & Loved Ones:
Our support team is happy to help explain eligibility, service options, and next steps.
Clinicians & Providers:
Honor Alert can provide ordering guidance, service details, service alert button options, and workflow support.
Call: (888) 581-4440
Email: support@honoralert.com
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